Terms & Conditions

 

Terms and Conditions
User Agreement 
These terms and conditions apply to all purchases made from Chempro Online Chemist. 
 
By using the site you agree to be bound by the following terms. Please read them carefully. Your usage of the site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.
 
Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical products supplied on this site. You take full and total responsibility for any resulting outcomes from your actions.
Any information on any product packaging is not intended to be a substitute for professional medical advice. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition.
 
Chempro Online Chemist makes no warranties of any kind with respect to products sold on the site. You agree that the sole and exclusive maximum liability to Chempro Online Chemist arising from any product sold on the site shall be the price of the product ordered. In no event shall Chempro Online Chemist be liable for special, indirect, consequential or punitive damages related to product sold.
 
You agree that use of the site is at your sole risk. In no event will Chempro Online Chemist warrant that the site will be uninterrupted or error-free.
 
Chempro Online Chemist disclaims any responsibility for the accuracy of the content.
 
In consideration of your use of the site, you agree to provide true, accurate, current and complete information about yourself as prompted by the registration and maintain and promptly update your information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the site.
You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all actiivities that occur under your password and registration. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Chempro Online Chemist consider the registration information private.
 
Chempro Online Chemist reserves the right to monitor and limit the purchase amounts of products at its sole discretion.
 
1. Orders & Delivery: 
All orders placed through this web site are subject to confirmation and acceptance by Chempro Online Chemist. Chempro Online Chemist may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Chempro Online Chemist requests payment for increased prices, you may cancel the order by giving notice to Chempro Online Chemist, which must be received within seven days of the announcement of the increase. Chempro Online Chemist or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Chempro Online Chemist as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Chempro Online Chemist to be authorised to receive the goods. If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Chempro Online Chemist may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Chempro Online Chemist may charge you additional delivery fees. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. Chempro Online Chemist reserves the right to restrict sales to retail quantities when supplying resellers and distributors. 
 
2. Renewals, Returns & Refunds 
Chempro Online Chemist believes in secure eCommerce and will provide a 30 day money back guarantee for the products and services that are bought online. In order to be eligible for the money back guarantee we must be notified within 30 days and we can only refund money paid. Chempro Online Chemist has an extensive dispute resolution process that must be exhausted before any refunds are issued. All refund applications will be carefully considered and given at the discretion of the Company Management. 
Please contact burleightown@gmail.com and inform us of the product you would like to return with the reason for return and we will get back to you advising you of instructions. If an item is being returned for a reason other than being damaged or faulty or because it does not perform in accordance with advertised claims or specification, Chempro Online Chemist reserves the right to decide whether a return or refund will be provided. Depending on the reason for a return, you may be responsible for any postage and handling charges that may occur to return the item. We will happily accept a return of a product for a refund or credit where the customer has changed their mind, on the conditions:
The item is recieved in its original condition (i.e has not  been opened, used, damaged). 
The item is NOT a pharmacy medicine, vitamin or baby formula.
The item has been purchased from our online pharmacy within the last 30 days.
For change of mind returns or goods ordered in error, the customer must pay the postage. We cannot refund/exchange any goods that have been damaged in transit. 
In the unlikely event that the wrong product is shipped, or damaged in transit, Chempro Online Chemist will pay for postage to return the goods and either reship the correct item or arrange a refund. 
 
3. Prices & Payment: 
For each online order, you must pay: 1. the applicable price for the relevant goods confirmed by Chempro Online Chemist; and 2. the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to Chempro Online Chemist is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with Chempro Online Chemist. Prices and range on this web site may vary from Chempro stores. 
 
4. Products 
All our products are sent to you in good condition and packaged correctly, we cannot guarantee the condition of the product on arrival. 
 
5. Your Account 
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Chempro Online Chemist in connection with any use (whether authorised or unauthorised) of your user name or password. Chempro Online Chemist may suspend or cancel your account at any time without prior notice. 
 
6. Images and Graphics
Chempro Online Chemist aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods. 
 
7. Privacy 
Chempro Online Chemist will comply with Chempro Online Chemist 's Privacy Statement.  Chempro Online Chemist will not reveal your personal information to external organisations except for the purposes of fulfilling your order. 
 
8. Liability 
Any liability of Chempro Online Chemist in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Chempro Online Chemist be limited to: 
1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again. 
 
9. Changes To Terms 
Each order is governed by the terms and conditions current when the order is placed. Chempro Online Chemist may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order. 
10. Applicable Law 
All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia. 
Exclusion and limitation of liability
 
TO THE FULL EXTENT PERMITTED BY LAW WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES NOT EXPRESSLY SET OUT HEREIN. EXCEPT AS SPECIFICALLY SET FORTH IN ELSEWHERE IN THIS AGREEMENT, WE MAKE OR GIVE NO EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, WITH RESPECT TO ANY GOODS OR SERVICES PROVIDED UNDER OR INCIDENTAL TO THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR RESELLERS, AGENTS, REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE EXPRESS WARRANTIES HEREBY GIVEN, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. 
1. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising. 
2. In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever. 
Important note: 
In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Trade Practices Act 1974 or any other national, State or Territory legislation (the Acts) nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement and the goods and you where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to: 
 
a. in relation to goods 
 
i. the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or 
ii. the repair of the goods or payment of the cost of having the goods repaired; 
b. in relation to services 
i. the supplying of the services again; or
ii. The payment of the cost of having the services supplied again as in each case we may elect.

Terms and Conditions


User Agreement 

These terms and conditions apply to all purchases made from Chempro Online Chemist. 

By using the site you agree to be bound by the following terms. Please read them carefully. Your usage of the site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical products supplied on this site. You take full and total responsibility for any resulting outcomes from your actions.

Any information on any product packaging is not intended to be a substitute for professional medical advice. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition.

Chempro Online Chemist makes no warranties of any kind with respect to products sold on the site. You agree that the sole and exclusive maximum liability to Chempro Online Chemist arising from any product sold on the site shall be the price of the product ordered. In no event shall Chempro Online Chemist be liable for special, indirect, consequential or punitive damages related to product sold.

You agree that use of the site is at your sole risk. In no event will Chempro Online Chemist warrant that the site will be uninterrupted or error-free.

Chempro Online Chemist disclaims any responsibility for the accuracy of the content.

In consideration of your use of the site, you agree to provide true, accurate, current and complete information about yourself as prompted by the registration and maintain and promptly update your information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all actiivities that occur under your password and registration. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Chempro Online Chemist consider the registration information private.

Chempro Online Chemist reserves the right to monitor and limit the purchase amounts of products at its sole discretion.

1. Orders & Delivery: 

All orders placed through this web site are subject to confirmation and acceptance by Chempro Online Chemist. Chempro Online Chemist may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If Chempro Online Chemist requests payment for increased prices, you may cancel the order by giving notice to Chempro Online Chemist, which must be received within seven days of the announcement of the increase. Chempro Online Chemist or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available you will be notified of this by Chempro Online Chemist as soon as possible. Anyone at the delivery address who receives the goods will be presumed by Chempro Online Chemist to be authorised to receive the goods. If your goods include products in respect of which the law prescribes a minimum age for purchase, you must be over the age of 18 years (or such other minimum age as is prescribed by the law), and you must ensure that a person over that age is available to accept delivery of the goods. Chempro Online Chemist may refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age. If there is no-one at the delivery address or no-one of appropriate age to receive and pay for the order, Chempro Online Chemist may charge you additional delivery fees. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. Chempro Online Chemist reserves the right to restrict sales to retail quantities when supplying resellers and distributors. 

2. Renewals, Returns & Refunds 

If something isn’t right, Chempro Online Chemist is happy to process a return. We believe in secure eCommerce and will provide a 30-day money back guarantee for the products and services that are bought online. All refund applications will be carefully considered and given at the discretion of Company Management. Please read through our policy below then follow the instructions.

 
Faulty or Incorrectly Sent Items
 
A refund can be processed in the following circumstances: If an item is faulty, has been damaged in transit, does not perform in accordance with advertised claims or specification; and/or has been sent to you incorrectly. We will pay for postage to return the goods in this instance and will either reship the correct item or arrange a refund.
 
Change of Mind
 
We will happily accept a return of a product for a refund or credit if you simply change your mind, on the following conditions:
  • The item is received in its original condition (has not been opened, used, damaged)
  • The item is NOT a pharmacy medicine/prescription, vitamin or baby formula
  • The item has been purchased from our online pharmacy within the last 14 days 
  • Postage is paid by the customer
 
Returns Process
 
In order to be eligible for the money back guarantee we must be notified within 30 days (or 14 for change of mind returns), and we can only refund money paid.  
 
1. Please contact our Customer Service Team to notify us and to ensure the correct returns process is followed  - Email: chemproonline@chempro.com.au Phone: 1300 811 201
 
2. If you are posting the goods back to us, please use the box your original order arrived in. We are unable to process a refund if any returned goods are damaged in transit. 
 
3. Please use the correct return address, listed below, depending on the return type. We recommend using registered post as we do not take responsibility for lost, unregistered returns.
 
*Please note, returns of ‘Special Orders’ will NOT be accepted. These include, but are not limited to: bulk quantities (considered greater than the average consumer quantities) and wholesaler purchases.
 
Reply Paid Returns Address:
 
Attention: Chempro Online Chemist- Customer Returns
Reply Paid 87026
Molendinar, QLD 4214
 
Regular Returns Address
 
Attention: Chempro Online Chemist- Customer Returns
Unit 4, 29 Industrial Avenue
Molendinar, QLD 4214
 

3. Prices & Payment: 

For each online order, you must pay: 1. the applicable price for the relevant goods confirmed by Chempro Online Chemist; and 2. the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to Chempro Online Chemist is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated in the Orders & payment section of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched unless you have approved credit facilities with Chempro Online Chemist. Prices and range on this web site may vary from Chempro stores. 

4. Products 

All our products are sent to you in good condition and packaged correctly, we cannot guarantee the condition of the product on arrival. 

5. Your Account 

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Chempro Online Chemist in connection with any use (whether authorised or unauthorised) of your user name or password. Chempro Online Chemist may suspend or cancel your account at any time without prior notice. 

6. Images and Graphics

Chempro Online Chemist aims to include up-to-date images and/or graphics of all of the goods on this web site. However, our picture of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods. 

7. Privacy 

Chempro Online Chemist will comply with Chempro Online Chemist 's Privacy Statement. Chempro Online Chemist will not reveal your personal information to external organisations except for the purposes of fulfilling your order. 

8. Liability 

Any liability of Chempro Online Chemist in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Chempro Online Chemist be limited to: 

1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 

2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again. 

9. Changes To Terms 

Each order is governed by the terms and conditions current when the order is placed. Chempro Online Chemist may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order. 

10. Applicable Law 

All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia. 

Exclusion and limitation of liability

TO THE FULL EXTENT PERMITTED BY LAW WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES NOT EXPRESSLY SET OUT HEREIN. EXCEPT AS SPECIFICALLY SET FORTH IN ELSEWHERE IN THIS AGREEMENT, WE MAKE OR GIVE NO EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, WITH RESPECT TO ANY GOODS OR SERVICES PROVIDED UNDER OR INCIDENTAL TO THIS AGREEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, OUR RESELLERS, AGENTS, REPRESENTATIVES OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THE EXPRESS WARRANTIES HEREBY GIVEN, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. 

1. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising. 

2. In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever. 

Important note: 

In the event that this agreement constitutes a supply of goods or services to a consumer as defined in the Trade Practices Act 1974 or any other national, State or Territory legislation (the Acts) nothing contained in this agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this agreement and the goods and you where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, our sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to: 

a. in relation to goods 

i. the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or 

ii. the repair of the goods or payment of the cost of having the goods repaired; 

b. in relation to services 

i. the supplying of the services again; or

ii. The payment of the cost of having the services supplied again as in each case we may elect.